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Direct Debit Agreement

1. Debiting Details:
   • Maximum to be debited: As per the Netspace Standard Form of Agreement (including excess if applicable).
   • Frequency of Debit: As per the Netspace Standard Form of Agreement
   • First payment date: Upon activation of Account
   • Final payment date: Until further notice
2. The customer will be advised 14 days in advance of any changes to the Direct Debit arrangements
3. For all matters relating to the Direct Debit arrangements, including any disputes that may occur, the Customer will need to:
   1. Call Netspace accounts on 1300 360 025; and / or
   2. Send written correspondence to
      Netspace Online Systems
      683 Burke Road
      Camberwell, VIC 3124
   Please allow 3 working days for the amendments to take affect.
4. The customer should be aware that:
   1. Direct debiting through BECS is not available on all accounts; and,
   2. Account details should be checked against a recent statement from its Financial Institution,
   If you are in any doubt, you should check with your Ledger Financial Institution before completing the drawing authority.
5. It is the Customers responsibility to ensure sufficient cleared funds are in the nominated debiting account when the payments are to be drawn.
6. If the due date for payment falls on a non-working day or public holiday, the payment will be processed on the next working day. If the Customer is in any doubt, please refer to the Point 3 for further clarifications.
7. For returned unpaid transactions, the following procedures or policy will apply:
   1. The customer will be contacted by phone or email; and
   2. Fees and charges of $15.00 may apply.
8. All Customer records and account details will be kept private and confidential to be disclosed only at the request of the Customer or Financial Institution in connection with a claim made to an alleged incorrect of wrongful debit.