Netspace Online Security
Protecting Your Netspace Account – Important message for Netspace Customers
Netspace takes the protection of your personal details very seriously. We will not send emails that contain links to log in to your account or that request your personal information.
Never provide personal or account related details in response to an email, even if it looks like it has come from Netspace. These measures have been introduced to reduce the potential risk of online fraud.
How do you identify a hoax email?
The hoax email will often claim to be from Netspace and request that you reply with confidential account details. Other examples include hoax emails that claim to be from your bank, or advising you that you are the recipient of a generous inheritance or prize. Customers are advised to never open these emails and to delete them from your system immediately.
Under no circumstances should you reply to these types of emails or provide any of the requested details.
If the email is accidentally opened and/or replied to, customers are advised to immediately run a full virus and spyware scan on their system. Additionally, you should change your Netspace account password by visiting MyNetspace, or contact the Netspace Technical Support Team on 131 456.
Remember: Netspace will never request confidential account or personal details via email.
If you would like more information about this, we suggest you read our account protection tips and visit the SCAMwatch website. SCAMwatch is an initiative of the Australian Competition and Consumer Commission and the Australasian Consumer Fraud Taskforce – scamwatch.gov.au
Below are examples of Hoax emails:
Sample Hoax Email 1
From: "NETSPACE.NET.AU WEBMAIL TEAM" <maintenancecheckingunit@mchsi.com>
Subject: Dear NETSPACE.NET.AU User
Dear WEBMAIL Subscriber,
Due to the incessant rate of Scam we are currently upgrading our WEBMAIL with a hard spam
protector as such all WEBMAIL users must respond to this email immediately by entering your
password here (*********) Failure to comply with the above instruction will immediately
render your email ACCOUNT deactivated from our database.
Enter your email here:
Username:
Password:
Please you are advice to confirm your password before you send to us to avoid problem in
creating your new account.
You can also confirm your email address by logging into your WEBMAIL account.
Thank you for using our web mail!
THE SUPPORT TEAM
WEBMAIL ACCOUNT SUPPORT
spamprotion@live.com
Account Protection FAQ
Sample Hoax Email 2
From: "NetSpace Customer Service" <patsycramer@bellsouth.net>
Date: 20 February 2009 11:37:23 AM
To: undisclosed-recipients: ;
Subject: NetSpace Customer Email Account Update
Reply-To: customer.service.department.12@gmail.com
NetSpace Customer Email Account Update
NetSpace wish to notify all subscribers of the problem we are having on your email account
due to virus which infiltrate our server.
The virus is nickname Johnny Bravo. We discovered that in a few days from now, subscribers
will not be able to access his or her email account residing in NetSpace central
server system.
In that regards,You are advice to immediately send us the required information so as to
update your account.
Please note that NetSpace.net.au respect your privacy hence the information is strickly use
for upgrading purpose.
Full Name:........................
Email Address:....................
Password:.........................
Telephone No:.....................
Date of birth:....................
Thanks for your understanding.
Management
