Home Phone Features

Netspace Home Phone Features are different depending on which network you are on. Most Netspace customers will be on the Netspace Enhance network however some bundled ADSL2+ plans will be on the Netspace Complete network. Existing Netspace customers can find their network inside MyNetspace at the bottom of the "Your Plan" details in the column on the left. New customers who select a bundled ADSL2+ plan will be informed when they join if they will be on the Netspace Complete network.

Standard Features

Netspace Home Phone includes the following features as standard on the Netspace Enhance network.

Call Waiting

If someone else is trying to call you when you are already on the phone, use call waiting to put your current call on hold and answer the incoming call.

Call Waiting alerts you with a tone if another caller is trying to call you when you are already on the phone. You can answer the incoming call by putting your first caller on hold.

Availability: Call Waiting is automatically available to Netspace Home Phone customers with tone phones in most areas of Australia. All new services will have Call Waiting automatically turned on.

Pricing: This feature is free of monthly charges to all Netspace Home Phone customers.

More Info | User Guide

Call Forward

Transfer calls from your home phone to a number of your choice with Call Forward.

Use Call Forward to forward calls made to your home phone to another number of your choice. You can choose to forward calls to your mobile, pager or answering service. You can also store frequent forwarded numbers under the categories of Home, Work, Mobile or Other.

Availability: Call Forward is automatically available for tone phones in most areas throughout Australia.

Pricing: Standard call charges apply for forwarded calls.

More Info | User Guide

Call Back

If you are trying to call a number and it is engaged, use Call Back. You’ll get a call the moment the number you are trying to call is free.

If you are trying to call a number that is engaged, use Call Back. The Call Back function on your phone will keep dialling a busy number for up to 45 minutes and will alert you with a distinctive ring tone when the number you are trying to reach is no longer engaged.

Availability: Call Back is a standard feature on tone phones with distinctive ring capability in most areas throughout Australia.

Pricing: 37¢ per successful Call Back attempt. Standard call charges apply.

More Info | User Guide

Call Return

Call Return will give you the number of your last unanswered call.

If you have missed a call, dial *10# and Call Return will inform you of the number of your last unanswered (missed) call and then allows you to call that number back by simply dialling 1.

Availability: Call Return is automatically available on tone phones in most areas throughout Australia.

Pricing: 37¢ per call retrieval (PLEASE NOTE: Call Return will not give you the number if the number is blocked). If you return the call by dialling 1, standard call charges apply.

More Info | User Guide

3-Way Chat

Use 3-Way Chat if you want to talk with two people on the one call.

3-Way Chat allows you to speak with two callers at once. One caller can exit the 3-Way call and another caller join at any time, so that other callers can participate in the phone call. You can also place one of the callers on hold so that you can speak privately with the other.

Pricing: 3-Way Chat is 55¢ per successful use plus call charges at standard rates for each call that joins into the chat.

More Info | User Guide

Additional Features

The following additional features are available with Netspace Home Phone on the Netspace Enhanced network. You can activate these features at anytime by calling Netspace on 131 456.

Voicemail

Set up Voicemail and have your own personalised answering service to answer the calls that you can’t.

When you can’t take a call, Netspace Voicemail is the easy way to answer. After callers hear your personal greeting and leave a message, you can retrieve the message and respond at a time suitable to you.

Availability: Voicemail is available nationwide on most tone phones.

Pricing: Netspace Voicemail is available for $6.00 per month. There is no connection fee and you can retrieve your messages free of charge from fixed phones nationwide. Message retrieval charges apply from mobiles and payphones.

Feature	Details / Availability
¹ Standard call charges apply. Does not apply to Telstra Talking Text messages
Personalised Greeting	Up to 5 minutes
PIN Security	Yes
Remote Access	Yes
Max. Message Length	5 Minutes
Message Storage	New Messages 14 days. Saved Messages 7 days
Number of Messages Stored	60
Hang-up Messages	Yes
Access Number	125 101
Voicemail Call Back ¹	Yes

More Info | User Guide

Calling Number Display

Use this function if you want your phone to display the number calling you (excludes unlisted numbers and certain international calls). Please note, you will need a CND compatible phone or a Calling Number Display Unit to use the Calling Number Display function.

Calling Number Display can identify who is calling you by displaying the caller’s phone number. It can record the date and time of the call, plus the phone numbers of callers who hang up without leaving a message. You will need a CND compatible phone or Calling Number Display unit to use the Calling Number Display feature.

Availability: Calling Number Display is available on tone phones in most areas throughout Australia. You will need to purchase or rent a Calling Number Display compatible telephone or proper attachment for your existing phone to display caller information.

Pricing: Calling Number Display is $6.00 per month.

Disclosure Information: Your phone number will not be disclosed to parties you contact if you have Call or Line Blocking enabled on your phone line, or if you have a Silent Line. There are circumstances where your phone number will always be disclosed. Your phone number cannot be blocked on outgoing calls made from your phone line:

to the emergency call service (000)
on internet dial up calls made to an Internet Service Provider (ISP) who uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the Call Line Identification (CLI) for fraud prevention, billing, call management or credit control
when you or someone else sends a text message or replies to a Talking Text Message from your Basic Telephone Service - in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender
when you or someone else uses another carriage service provider by using a network override code

More Info | User Guide

Multiple Number

Multiple Number can give you an additional phone number for your existing phone line. You can also bill your calls to the second number by entering a code before each call, a simple way to split your bill.

Multiple Number can give you an excellent range of options and great functionality for your phone to suit the needs of your household. You can have an additional phone number for your existing phone line, as well as the option of charging calls to your second number. You can use a separate ring tone for your new number that will alert you to who the incoming call is for and use a prefix before selected calls to charge them to the second number. This is great when dividing your bill between several people. You can also implement the call forward facility which may be applied to each number independently.

Availability: Multiple Number is available in most areas throughout Australia and requires a tone phone with distinctive ring capability.

Pricing: Multiple Number is just $6.00 PSTN or $4.40 ISDN per month.

More Info | User Guide

Dual Phone and Fax Line

Add another number to your existing phone line for faxes without having to install a second line.

Dual Phone and Fax Line – Multiple Number gives you the ability to add a fax number to your existing phone line that has a separate number to your existing phone line. You can also have the phone and fax calls separated on your bill by dialling a code when sending faxes.

Availability: This service is available for telephones in Australia. You must have a compatible fax machine for this service.

Pricing: Dual Phone and Fax Line – Multiple Number service is $6.00 per month. Normal call charges still apply.

More Info | User Guide

Call Forward Selected Callers

You can select which calls are forwarded to your mobile, pager, answering service or other phone numbers from your home phone.¹

You can select which calls are forwarded to your mobile, pager, answering service or other phone numbers from your home phone. You can select as many as 15 different numbers redirected to another number of your choice when those numbers call your home phone.

Availability: You can use Call Forward Selected Callers on tone phones in most areas throughout Australia. Calls can be forwarded to most phone numbers in Australia.

Pricing: Call Forward Selected Callers is $2.20 per month, plus the cost of forwarded calls at applicable rates.

More Info | User Guide

Call Forward Set the Time

You can also forward calls from your home phone to your mobile, pager, answering service or other phone numbers during specific times.¹

You can forward calls made to your home phone to your mobile, pager, answering service or other phone numbers during specific preset times. You can preset up to 15 different time slots during which calls will be forwarded from your home phone to another number of your choice.

Availability: You can use Call Forward Set the Time on tone phones in most areas throughout Australia. Calls made to your phone can be forwarded to most phone numbers in Australia.

Pricing: Call Forward Set the Time costs $3.30 per month plus the cost of forwarded calls at applicable rates.

More Info | User Guide

Call Control

Call Control allows you to restrict certain types of calls made from your home or business phone. You can choose to bar outgoing STD, international, 1900 or local calls.³

If you want to control your phone costs, use Call Control. Call Control will allow you to bar specific outgoing call types such as National Long Distance and International calls. You can use a number of different call barring options to suit your phone needs.

Availability: Call Control is available on tone phones in most areas of Australia

Pricing: The Call Control service is $3.30 per month.

More Info | User Guide

Abbreviated Dialling

If you have numbers you call frequently, you can use Abbreviated Dialling to store and dial numbers using a one or 2 digit number.

Abbreviated Dialling will allow you to dial a phone number by simply using a one or two digit code. You can store up to 60 frequently dialled phone numbers, including National Long Distance and international numbers.

Availability: Abbreviated Dialling is available from tone phones in most areas throughout Australia.

Pricing:

Up to 8 storage numbers $3.30 per month
Up to 40 storage numbers $5.06 per month
Up to 60 storage numbers $6.16 per month

More Info | User Guide

Delayed Hotline

Delayed Hotline allows you to call a specific number, without dialling, by just simply picking up the phone.

Delayed Hotline gives you the ability to call a particular phone number without dialling. You just pick up your phone and wait four seconds. The number is then dialled automatically for you.

Availability: Delayed Hotline is available from tone phones in most areas throughout Australia.

Pricing: Delayed Hotline costs $3.30 per month. Calls made using Delayed Hotline are charged at the applicable rates.

More Info | User Guide

Smart Ring

Identify who is calling you by the sound of your phone’s ringtone.² There are three different ringtones to choose from that let you know if the caller is a family member, friend or work related.

You can identify who is calling you by the sound of your telephone’s ring with Smart Ring. You can select up to three distinctive rings to determine if the caller is family, friend or business related. You can store up to 15 different numbers on each separate ring. Calls not linked to a Smart Ring List then simply utilise the normal ring tone.

Availability: Smart Ring is available on tone telephones with distinctive ring capability in most areas throughout Australia.

Pricing: Smart Ring costs $4.40 a month.

More Info | User Guide

Silent Number

If you do not wish for your number to be displayed when calling other numbers make your phone number a silent number. It will also mean that your phone number will not be recorded by other phones to return missed calls (or used in other phone functions) and it will not be listed in phone directories.

If you do not wish for your number to be displayed when calling other numbers make your phone number a silent number. It will also mean that your phone number will not be recorded by other phones to return missed calls (or used in other phone functions) and it will not be listed in phone directories.

Pricing: Silent Number costs $2.95 a month.

Availability: Silent Number is available nationwide.

Disclosure Information: Your phone number will not be disclosed to parties you contact if you have Call or Line Blocking enabled on your phone line, or if you have a Silent Line. There are circumstances where your phone number will always be disclosed. Your phone number cannot be blocked on outgoing calls made from your phone line:

to the emergency call service (000)
on internet dial up calls made to an Internet Service Provider (ISP) who uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the Call Line Identification (CLI) for fraud prevention, billing, call management or credit control
when you or someone else sends a text message or replies to a Talking Text Message from your Basic Telephone Service – in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender
when you or someone else uses another carriage service provider by using a network override code

Line Hunt

As calls come through to your business’ busy main number, Line Hunt automatically connects calls to the next available line.

As calls come through to your business’ busy main number, Line Hunt automatically connects calls to the next available line. Line Hunt helps:

increase the line capacity by adding lines without buying additional equipment
improve customer service as callers go through to the next available free line
share the load on fax machines because fax calls can go through to the next free fax machine

There are two Line Hunt options:

Call Circulate – incoming calls are received first on your nominated line. When that line is busy, calls are automatically directed to the next available line
Call Share – incoming calls are equally distributed across every line in the group.

Availability: Line Hunt is available on most services throughout Australia.

Pricing: Line Hunt is $2.95 per month per line in addition to normal line rental charges. There is also a once off connection charge of $46.20. Changes or additions to an existing Line Hunt group are charged at $46.20 per occasion.

Remote Access

Remote Access allows you to control your Call Waiting, Call Forwarding, Call Control, Delayed Hotline and Smart Ring services from a remote location.

Remote Access allows you to control your Call Waiting, Call Forwarding, Call Control, Delayed Hotline and Smart Ring services from a remote location*. For example; before you left home, you might have wanted to forward your calls to your mobile, but forgot. With Remote Access, it’s not too late.

Availability: Remote Access is available on most services throughout Australia.

Pricing: Remote Access is $2.20 per month (plus applicable call forwarding charges).

Additional Information * Applicable call costs and monthly charges apply

All prices quoted include GST

Calls can be forwarded to most numbers in Australia
To use this function you must have a tone phone with distinctive ring capability
Reverse Charge calls can still be accepted regardless of the level of barring

Standard Features

The following standard features are available with Netspace Home Phone on the Netspace Complete network. You can activate these features at anytime by calling Netspace on 131 456.

Caller ID

Caller ID displays your phone number to the people you are calling.

Turn Caller ID on to display your phone number to the people you are calling. The called phone will only display your phone number if it has that capability. Once Caller ID has been turned on you can still withhold your phone number on a call by call basis by dialling 1831 before dialling the called number. If Caller ID has not been turned on as a feature you can still send the phone number on a call by call basis by dialling 1832 before dialling the phone number to be called.

Availability: Caller ID is available for tone phones in most areas throughout Australia.

Pricing: This feature is free of monthly charges to Netspace Home Phone customers.

Call Divert

With Call Divert, you can divert all in-coming calls to another number. It’s a handy way to make sure you won’t miss a call when you’re out and about, at work, or at someone else’s home. Turning this feature on gives you the ability to use Call Divert.

Use Call Divert to forward calls made to your home phone to another number of your choice. You can choose to forward calls to your mobile, pager or answering service.

Availability: Call Divert is available for tone phones in most areas throughout Australia.

Pricing: Standard call charges apply for forwarded calls.

More Info | User Guide

3-Way Chat

3-Way Chat lets you speak to two other people at once. Like a mini conference call, it’s great when you need to make arrangements. Turning this feature on gives you the ability to use 3-Way Chat.

3-Way Chat allows you to speak with two callers at once. One caller can exit the 3-Way Chat and another caller join at any time, so that other callers can participate in the phone call. You can also place one of the callers on hold so that you can speak privately with the other.

Pricing: 3-Way Chat calls are charged at standard rates for each call that joins into the chat.

More Info | User Guide

Call Waiting

Call waiting lets you know if someone’s calling while you’re already on the phone. You can put your first call on hold, take the second call, and switch back again.

Call Waiting alerts you with a tone if another caller is trying to call you when you are already on the phone. You can answer the incoming call by putting your first caller on hold. Call Netspace Customer Service to turn this feature on giving you the ability to use Call Waiting.

Availability: Call Waiting is available to Netspace Home Phone customers with tone phones in most areas of Australia.

Pricing: This feature is free of monthly charges to Netspace Home Phone customers.

More Info | User Guide

Call Return

Call Return will give you the number of your last unanswered call.

Call Netspace Customer Service to turn this feature on giving you the ability to use Call Return. If you have missed a call, dial *69 and Call Return will inform you of the number of your last unanswered (missed) call and then allows you to call that number back by simply dialling 1.

Availability: Call Return is automatically available on tone phones in most areas throughout Australia.

Pricing: There is no cost for call retrieval. Note: Call Return will not give you the number if the number is blocked. If you return the call by dialling 1, standard call charges apply.

More Info | User Guide

Additional Features

The following additional features are available with Netspace Home Phone on the Netspace Complete network. You can activate these features at anytime by calling Netspace on 131 456.

Silent Number

If you do not wish for your number to be displayed when calling other numbers make your phone number a silent number. It will also mean that your phone number will not be recorded by other phones to return missed calls (or used in other phone functions) and it will not be listed in phone directories.

Call Netspace Customer Service to activate or deactivate Silent Number.

Pricing: Silent Number costs $2.95 (GST incl.) a month.

Availability: Silent Number is available nationwide.

Disclosure Information: Your phone number will not be disclosed to parties you contact if you have Call or Line Blocking enabled on your phone line, or if you have a Silent Line. There are circumstances where your phone number will always be disclosed. Your phone number cannot be blocked on outgoing calls made from your phone line:

to the emergency call service (000);
on internet dial up calls made to an Internet Service Provider (ISP) who uses an 0198307 or 0198308 access number, but only where the ISP uses the Call Line Identification (CLI) for fraud prevention, billing, call management or credit control;
when you or someone else uses another carriage service provider by using a network override code.

Voicemail

The Voicemail service lets you can check your messages while you’re at home or out and about. You can even organise a wake-up or reminder call.

When you can’t take a call, Netspace Voicemail is the easy way to answer. After callers hear your personal greeting and leave a message, you can retrieve the message and respond at a time suitable to you. When you can’t take a call, Netspace Voicemail is the easy way to answer. After callers hear your personal greeting and leave a message, you can retrieve the message and respond at a time suitable to you.

Availability: Voicemail is available nationwide on most tone phones.

Pricing: Netspace Voicemail is available for $6.00 per month. Retrieve your messages for the cost of a local call from fixed phones nationwide. Message retrieval charges apply from mobiles and payphones. Remote access to Voicemail using the ’13’ number is charged at the normal rate for a 13/1300 calls depending on which network the call is being made from.

Feature	Details / Availability
Personalised Greeting	Up to 12 minutes of messages inclusive of greeting.
PIN Security	Yes
Remote Access	Yes
Max. Message Length	90 seconds
Message Storage	New Messages 14 days. Saved Messages 7 days
Number of Messages Stored	25
Hang-up Messages	Yes
Access Number	*96 from home phone, or 13 33 21 from any phone
Wake-up /Reminder Call	Yes

More Info | User Guide

Calling Number Display

Calling Number Display is a handy feature that can show you who’s calling by displaying their phone number. Not every number will show up, unlisted numbers and numbers blocked by the caller will appear as PRIVATE, while international calls or calls from some areas within Australia will appear as UNAVAILABLE.

Calling Number Display can identify who is calling you by displaying the caller’s phone number. It can record the date and time of the call, plus the phone numbers of callers who hang up without leaving a message. You will need a CND compatible phone or Calling Number Display unit to use the Calling Number Display feature.

Availability: Calling Number Display is available on tone phones in most areas throughout Australia. You will need to purchase or rent a Calling Number Display compatible telephone or proper attachment for your existing phone to display caller information.

Pricing: Calling Number Display is $6.00 per month.

Disclosure Information: Your phone number will not be disclosed to parties you contact if you have Call or Line Blocking enabled on your phone line, or if you have a Silent Line. There are circumstances where your phone number will always be disclosed. Your phone number cannot be blocked on outgoing calls made from your phone line:

to the emergency call service (000)
on internet dial up calls made to an Internet Service Provider (ISP) who uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the Call Line Identification (CLI) for fraud prevention, billing, call management or credit control
when you or someone else sends a text message or replies to a Talking Text Message from your Basic Telephone Service - in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender
when you or someone else uses another carriage service provider by using a network override code

Selective Call Features

With Selective Call Features, you can choose to divert, accept or reject calls from particular numbers. You can apply Selective Call Features to up to 30 numbers at a time. Turning this feature on will give you the ability to use Selective Call Features.

Pricing: Selective Call Features is available for $2.20 per month.

Selective Call Features Overview

Feature	Details
Selective Call Divert	Allows you to decide which callers you want to divert. It’s a simple way to ensure you only receive the calls you want.
Selective Call Accept	You can decide which calls you want to receive. You can choose to accept calls from up to 30 different number, while any others will receive a recorded message.
Selective Call Reject	If you don’t want to receive calls from certain numbers. You can reject up to 30 different numbers, each of whom will receive a recorded message.

More Info | User Guide