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Changing Broadband Providers

If you already have ADSL broadband, changing broadband providers to Netspace is now easier than ever. The Rapid Transfer process (for ADSL1) or the Fast Churn process (for ADSL2+) allows you to move to a Netspace ADSL broadband plan with minimum fuss and next-to-no ADSL downtime.

What is Rapid Transfer and Fast Churn?

Rapid Transfer and Fast Churn allow you to quickly and easily move between participating ADSL broadband providers, with minimal downtime. The table below shows the typical time between ordering and receiving Netspace Broadband.

Broadband	Switching Process	Order Time	Downtime
ADSL1	Rapid Transfer	3 – 5 business days	2 – 6 hours
ADSL2+	Fast Churn	10 – 14 business days	0 – 10 minutes

Without these processes you will normally experience up to 14 days downtime when changing broadband providers. You will be notified whether Rapid Transfer or Fast Churn is available or not during the sign-up process before you commit to ordering Netspace ADSL broadband.

Switching to Netspace Broadband is easy!

1. Check your current ADSL broadband provider participates in Rapid Transfer if you are ordering a Netspace ADSL1 plan or Fast Churn if you are ordering a Netspace ADSL2 plan.
2. Check your ADSL broadband account is active with your current broadband provider.
3. Check that your ADSL modem is supported.
4. Select an ADSL broadband plan.
5. Select either Rapid Transfer or Fast Churn.

Does My Current ADSL Broadband Provider Support Rapid Transfer or Fast Churn?

Most major ADSL broadband providers participate in the Rapid Transfer and Fast Churn process. You can see if your ISP participates by checking the list below.

Service Provider Name	Rapid Transfer	Fast Churn
AAPT Ltd Yes Yes Ace Internet Pty Ltd Yes Yes Adam Internet Pty Ltd Yes — Agile Pty Ltd Yes Yes AlwaysOnline Pty Limited Yes — Amcom Pty Limited Yes Yes Australia Online Pty Limited Yes Yes Broadband Wireless Pty Limited Yes Yes Chariot Limited Yes Yes Clarenston Pty Ltd Yes Yes Commander Australia Limited Yes — Comcen Internet Services Yes Yes CNT Corp Pty ltd Yes — CONNECT.com Yes Yes Dragnet Internet Services P/L Yes — Dodo Australia Pty Ltd Yes Yes Dragnet Internet Services Pty Ltd Yes — ECN Pty Limited Yes Yes Ecopost Pty Ltd Yes Yes EFTel Yes Yes Exetel Pty Ltd Yes Yes EscapeNet Yes Yes Foundation IT Services Pty Limited Yes — GCOMM Pty Ltd Yes — Global Dial Pty Ltd Yes Yes iiNet Ltd Yes Yes Intek Pty Ltd Yes Yes Integrity Network Solutions Yes Yes Internet Australis Pty Ltd Yes Yes Internex - INT Yes — Intrapower Pty Ltd Yes Yes ispOne Pty Ltd Yes Yes ITel Community Telco Ltd Yes — LastMileAccess Pty Ltd Yes — National Broadband Pty Limited Yes Yes N C Cable Pty Ltd Yes — NEC Australia Pty Limited Yes — Net2000 Pty Limited Yes Yes Netspace Networks Pty Ltd Yes Yes Network Technology (Aust) Pty Limited Yes Yes Nexon Asia Pacific Pty Ltd Yes Yes OPTUS Networks Pty Ltd Yes Yes Pacific Internet (Aust) Pty Ltd Yes Yes People Telecom Ltd Yes Yes Powertel Limited Yes Yes Primus Telecommunications Pty Limited Yes Yes R P Equipment Pty Ltd Yes Yes Request Broadband P/L Yes Yes Saunders Properties Pty Limited Yes Yes Soul Pattinson Telecommunications Pty Ltd Yes Yes Spacelink Communications Pty Ltd Yes Yes Spectrum Networks Pty Ltd Yes — Sunet Internet Yes Yes Telstra Yes — TPG Internet P/L Yes Yes Unitedtec Pty Ltd Yes Yes Verizon Australia Pty Ltd Yes — VicNet Yes Yes Westnet Pty Ltd Yes Yes Westvic Broadband Pty Ltd Yes Yes Wideband Networks Pty Ltd Yes Yes

If your ISP is not listed here call Netspace Sales on 1300 360 025 to determine whether you are able to switch to Netspace via the Rapid Transfer process.

What Do I Do With My Current ADSL Broadband Connection?

Rapid Transfer and Fast Churn are only available if you have an active ADSL broadband connection – please do not cancel your service with your current broadband provider. If you are still in contract with your current broadband provider the transfer of your service may result in early termination charges. It is your responsibility to confirm the terms of your current agreement.

Does Netspace Support My Modem?

We provide support for modems listed here. If you need to call Technical Support our team can provide basic assistance for any type of broadband modem but we can only diagnose issues for Netspace supported modems.

What Will I Need To Do When Churning?

A few days after you switch to Netspace your ADSL signal will disappear. Once it reappears, usually between two and six hours later, you need to reconfigure your connection with your Netspace username and password. If you encounter any trouble contact our support staff on 131 456.

Ready To Churn?

To churn, join and nominate Rapid Transfer or Fast Churn at the prompts.